Cynthia Zinakova

Operations Executive | Chief of Staff

Strategic Direction | Corporate Strategy Planning | Consulting | Change Management | Workforce Planning | Public Speaking | Business Insights | Stakeholder Management | Client Relationship Management | HIM & Revenue Cycle Leadership | Staff & Leadership Development | Optimized Performance & KPI | Systems Implementation


Identified $5.5M, 46% reduction in staffing budget through process analysis and sustainable staffing models based on productivity and volume. Freed up $20M or 50% cash assets by applying strategy to unbilled accounts. What are your transition needs? Will get you through your organization or industry "next normal(s)" by tactically unlocking barriers to maximize profits through process & staffing optimization. Drives strategic initiatives to ensure outcomes meet organizational goals.Develops and executes operational strategies to lead revenue-producing departments to improved margins and performance. Collaboratively strengthens relationships with all departments and levels to seamlessly meet and exceed SLA’s (Service Level Agreements) and maintain successful partnerships. Works with executive leaders on strategic initiatives to ensure outcomes meet organizational goals by conceptually and articulately vision casting initiatives and solutions that engage other leaders in the process. Decisive quick thinker who immediately adds value by rapidly assessing complex problems and synthesizing diverse ideas to develop solution strategies that work.
Dallas-Ft. Worth Metro Area, Austin, Tx and Houston
Cynthia Zinakova

Skills & Years of Experience

  • 6
  • 6
  • 18
  • 7
  • 3
  • 20+
  • 5
  • 15
  • 20+
  • 12
  • 8
  • 3
  • 5
  • 15
  • 2
  • 5

Results

  • -44%
    Post-workflow analysis cost savings of 44%, $5.5M
  • +12%
    Improved sales margin from 9 to 21% in 2 years
  • <2%
    Reduced OT from 30%, and billing backlog to 0.
  • -200%
    Reduced bill hold days from 14 to 4 after go-live.

Career Highlights

  • HIM Operations Coordinator and Staff Development
    Catholic health initiatives
  • Epic Instructional Designer
    Catholic Health initiatives
  • Consultant, Process Designer, HIM
    CONIFER HEALTH SYSTEMS
  • Senior Project Manager
    CONIFER HEALTH SYSTEMS
  • Director
    CONIFER HEALTH SYSTEMS
  • Senior Director, PMO
    CONIFER HEALTH SYSTEMS
  • Senior Director, Solutions Management
    conifer health systems
  • Senior Manager, Clinical Benefits Health Plans
    CVS Health
  • Senior Consultant
    encore health, a division of emids technologies
  • Bachelor of Business Administration
    seattle university
  • Master of Business Administration
    seattle university